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Delivery
 
All consultations which result in a prescription, if received before 1.00pm will usually be despatched to you within two working days anywhere in the UK (there may be delays to the Isle of Man and the Scottish Islands). Orders for large quantities, special requests or disability aids may take up to 7 working days.

Royal Mail handle all our UK deliveries. All orders require a signature on delivery. You can also arrange for your order to be delivered to alternative addresses including your office, or a member of your family. You need to ensure that someone approved by you is able to sign for the delivery.

PrivateMeds offers a guaranteed next working day delivery service for a charge of £5.00. All prescriptions received before 1.00pm (excluding weekends and bank holidays) will be sent that day by Royal Mail Special Delivery. A signature will be required upon delivery.

Please note that deliveries are made to the delivery address you supply to us. Re-despatch of any returned orders may incur an additional delivery charge.

If you have any questions regarding delivery times, or to check that an item is in stock, you can contact our customer service team via email, their email address is customercare@privatemeds.co.uk.

Overseas Deliveries

We are able to supply orders to most countries worldwide. Prescriptions delivered to non-UK destinations will be sent by Royal Mail international recorded delivery and a signature will be needed upon receipt of your goods. A charge of £6.00 will be made and delivery will typically take 7-10 days. Faster delivery options are available upon request. Please contact customer service via email, their email address is customercare@privatemeds.co.uk.

Certain individual countries place restrictions on the types of products that may be posted into them. We will inform you individually if there are any problems.

Under UK law we are only able to dispense prescriptions written by practitioners who are registered in the UK.

Due to FDA regulations and US Customs we cannot guarantee supply of any medicines to the US or Canada.

Please read our terms & conditions.
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