Patient Guide
PrivateMeds Patient Survey Results
Every year PrivateMeds issues a survey to a random selection of our patients to
enable us to measure our performance and where possible improve on any aspect of
our service that we deem necessary.
Click to download the PrivateMeds patient survey results January 2010.
Aims and Objectives
PrivateMeds aims provide information, health assessment and treatment at affordable
prices to allow patient’s a convenient choice to the NHS.
Regulatory Approval
PrivateMeds Ltd has been approved by the Care Quality Commission to provide the
services that are offered on our website. It is an offence to offer private medical
services in the UK without the approval of the Care Quality Commission. Our Certificate
number is: 1-121878329 and Service number: 1-101114968. You can check this with
the Care Quality Commission, Finsbury Tower, 103-105 Bunhill Row, London EC1Y 8TG;
switchboard 0207 448 9200.
All the doctors who work at PrivateMeds are registered with the General Medical
Council.
The pharmacy who dispense any treatments is registered with the Royal Pharmaceutical
Society of Great Britain.
Terms and Condition
PrivateMeds full terms and conditions are available at
Terms and Conditions and you must accept these to use our services. It is
against the guidance of the Medicines and Healthcare Regulatory Authority to provide
prices for our treatments prior to a medical consultation however our prices are
made clear once you complete a consultation questionnaire. You will see that our
prices are highly competitive. Payment can be made by debit or credit card.
Complaints
PrivateMeds has a written complaints policy and procedures. We aim to respond to
all formal written complaints within five working days of receiving them. To make
a complaint please write to Complaints, PrivateMeds Ltd., The Old Vicarage, Market
Street, Castle Donington, Derby, DE74 2JB.
If you are unhappy with the response to your letter please contact the Care Quality
Commission at: Care Quality Commission, Finsbury Tower, 103-105 Bunhill Row, London
EC1Y 8TG; switchboard 0207 448 9200.
Patient’s Views
Your feedback on the services we provide is vital to help us get better. We will
formally seek patient’s views every year and publish the results on our website.
Please also feel free to share your views at any time through the “Contact Us” section
of the website.
Confidentiality and Privacy
Private Meds are registered under the Data Protection Act. Registration No. Z1472082.
When you order, we need to know a few details such as your name, email address,
delivery address, credit or debit card number and expiry date. This allows us to
process and fulfil your orders and to notify you of your order status. We also ask
for your telephone number which enables us to contact you urgently if there is a
problem with your order.
We may occasionally use the information we collect to notify you about important
functionality changes on the Web site and PrivateMeds promotions we think you'll
find valuable. You may notify us that you do not wish to receive this promotional
information at registration, or at any time by following the instructions on the
emails you receive.
You have the right to see any information that Private Meds hold about you. If you
wish to see such information please write to PrivateMeds Ltd., The Old Vicarage,
Market Street, Castle Donington, Derby, DE74 2JB.
Your information will not be disclosed to any third party not involved in the PrivateMeds
service without your consent.